A propos de Schneider Electric Maroc
Schneider Electric Maroc est le spécialiste mondial de la gestion de l’énergie et des automatismes.
Nos plus de 160 000 collaborateurs répondent aux besoins de clients dans plus de 100 pays en les aidant à gérer leur énergie et leurs processus de manière sûre, fiable, efficace et durable.
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Des interrupteurs les plus simples aux systèmes d’exploitation les plus complexes, nos technologies, logiciels et services permettent à nos clients d’optimiser la gestion et l’automatisation de leurs activités
Schneider Electric maroc recrute 10 Profils (Casablanca)
Responsable Contrat
1. Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, priorities spending, and achieve timeliness, reliability, and customer satisfaction standards.
2. Plan, priorities, and implement service activities to fulfill maintenance contracts and service-level agreements.
3. Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates.
4. Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.
5. Select, lead, direct, evaluate, and develop a team of service engineers and technicians to ensure that installations are completed on-time, within budget, and according to customer requirements.
6. Ensure support / service contracts are maintained efficiently and effectively within budget constraints.
7. Grows the customer base and manages all service resources to ensure customer satisfaction.
Qualifications
1. Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, priorities spending, and achieve timeliness, reliability, and customer satisfaction standards.
2. Plan, priorities, and implement service activities to fulfill maintenance contracts and service-level agreements.
3. Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates.
4. Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.
5. Select, lead, direct, evaluate, and develop a team of service engineers and technicians to ensure that installations are completed on-time, within budget, and according to customer requirements.
6. Ensure support / service contracts are maintained efficiently and effectively within budget constraints.
7. Grows the customer base and manages all service resources to ensure customer satisfaction.
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Responsable Maintenance Site
Le responsable de zone dépend du directeur de Projet de maintenance , doit être Autonome pour la réalisation de sa mission dans le cadre du budget de sa zone, il ou elle est responsable d’assurer avec son équipe, les meilleures conditions de fonctionnement des différents équipements, bâtiments et systèmes nécessaires à la production et à la vie du projet.
Activités principales
Assister le directeur de Projet pour assurer les activités suivantes sur une zone défine :
- Valider et piloter le planning de maintenance préventive et corrective des différents équipements, matériels et bâtiments, en gérant les priorités, la sécurité et les contraintes de la production, avec l’aide d’un système de GMAO (gestion de maintenance assistée par ordinateur)
- Réagir en cas de panne grave et résoudre les problèmes rapidement
- Gérer les relations avec le client, les constructeurs et les fournisseurs de pièces et d’outils pour la maintenance
- Contrôler les interventions réalisées, proposer des améliorations des performances des machines en terme de coûts et de taux d’utilisation
- Gérer le budget maintenance
- Organiser les équipes, les gérer administrativement, les former et les animer
- Leur apporter un appui technique
- Sensibiliser et former le personnel à la maintenance de premier niveau
- Assurer la veille technologique et la gestion documentaire technique
- Assister le client pour établir et gérer des projets d’investissements et de travaux neufs
- Garantir la qualité des interventions, délais assurés en respectant la production, diminution des dépannages d’urgence
- Garantir une bonne organisation de l’équipe et un bon climat social
Compétences requises
- Maîtriser le process industriel et les principales technologies de chaque atelier
- valider et améliorer les procédures de maintenance
- Elaborer un planning prévisionnel de maintenance : anticiper, planifier et gérer les priorités
- Gérer une équipe : planning, congés, formation, évaluation
- Animer et coordonner une équipe ou des équipes parfois importantes
- Organiser, s’organiser avec rigueur et logique
- Assurer la sécurité des interventions et des systèmes (mis en conformité) et faciliter les interventions sur les équipements
- Appliquer et faire respecter des prescriptions techniques et réglementaires
- Suivre et contrôler la qualité des interventions
- Maîtriser les outils informatiques
- Elaborer et gérer un budget
- Gérer un projet d’amélioration ou d’investissement
- Négocier avec des fournisseurs
- Actualiser ses connaissances technologiques et s’adapter en permanence
- Analyser avec méthode, résoudre des problèmes variés d’ordre technique ou relationnel, souvent dans l’urgence
- Assister ou conseiller un collaborateur ou un responsable d’atelier
- Communiquer avec des interlocuteurs variés
- Résister à la pression des utilisateurs
- Travailler en équipe
- Etre disponible
Niveau académique et expérience
- Bac+5 (ingénieur ou équivalent) idéalement en Génie Electrique ou électromécanique
- 5 à 8 ans d’expérience en Management de la maintenance ou en gestion de projets.
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Customer satisfaction and quality lead
Roles
_Manages the customer Satisfaction
_Interact regularly with customers to better understand their expectations and concerns
_Represent the voice of customer and drive the customer centricity within the entity
_Care for Very Important customer as Global Strategic Account located in their country
_Drives customer Experience improvement priorities
_Ensure deployment and operation of the Customer Satisfaction and loyalty process in their perimeter
_Builds and share analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning
_Ensure that complaints are resolved effectively and without delay to increase customer satisfaction
_Ensure that complaints not resolved at the entity /country level have been escalated and taken into account in the competent entities (Product/Engineering/department/plant/Distribution center..etc)
_Ensure that quality issues affecting Customer are solved quickly and effectively through containment, correction and prevention steps of I2P process
_Execute recall projects according to BUs and I2P directives (customer identification, communication, replacement, reimbursement)
_Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
_Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
_Lead execution of containment actions for known problem
_Consolidate all non-Quality cost and drive improvement actions
_Challenge the involved entities to improve customer satisfaction and achieve quality goals
_Advocate and to drive and implement the global directives and policies
_Contribute to Customer Project Process
_Interact regularly with customers to better understand their expectations and concerns
_Represent the voice of customer and drive the customer centricity within the entity
_Care for Very Important customer as Global Strategic Account located in their country
_Drives customer Experience improvement priorities
_Ensure deployment and operation of the Customer Satisfaction and loyalty process in their perimeter
_Builds and share analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning
_Ensure that complaints are resolved effectively and without delay to increase customer satisfaction
_Ensure that complaints not resolved at the entity /country level have been escalated and taken into account in the competent entities (Product/Engineering/department/plant/Distribution center..etc)
_Ensure that quality issues affecting Customer are solved quickly and effectively through containment, correction and prevention steps of I2P process
_Execute recall projects according to BUs and I2P directives (customer identification, communication, replacement, reimbursement)
_Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
_Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
_Lead execution of containment actions for known problem
_Consolidate all non-Quality cost and drive improvement actions
_Challenge the involved entities to improve customer satisfaction and achieve quality goals
_Advocate and to drive and implement the global directives and policies
_Contribute to Customer Project Process
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Senior Buyer
Mission:
Execute and process the end-to-end process (Procure to pay ) from Purchase requisition management to vendor payment within the approved suppliers given by IP.
Ensure the operational relations with suppliers within the strategy defined in cross functional team and the respect of the contracts on the field (plant, entity); take part in the negotiation process regarding price level, and / or quantity, quality, logistic level; track and report key elements/data on supplier performance sourcing team and maintaining purchasing KPI’s for lead time, document retention and order management.
Key responsibilities / activities:
1. Purchasing Requests Management (PRs) : Check proper allocation of PR data ( cost center , Material group ..etc), check financial data ( Value/ QTY ) and follow final PR release.
2. Ordering Procedures:1- Issue the SAP PO. 2- get Releases of the SAP PO. 3-Send the PO to the supplier. 4-Supplier Order Acknowledgment.
3. Follow-up material flow and tracking delivery lead-time and good reception (GRN) & Confirm with requesting department ( delivery reception , quality acceptance and signature on delivery note )
4. Handles three way match process ( P.O , Invoice , GRN), delivery of original invoice to finance on time and follow invoice booking on SAP Reconciliate suppliers account each month , communicate monthly payment breakdown each month.
5. Manage supply qualification; negotiate and manage contracts with local/specific suppliers (price, delay, ..) & being responsible of P&L IP productivity on his/her portfolio and categories perimeter,
6. Propose saving actions on his portfolio and propose actions (QVE, rebalancing, ) within his/her perimeter in consistency with commodity strategy & Implement the quality and cost reduction objective related to action plan/productivity program (GPS, QVE, rebalancing…).
7. Ensure the application of the category strategy and supplier panel: Manage supplier consultation & selection, according to category strategy & contribute to the purchasing database update by providing necessary information to category managers / supplier leaders / plants update database of spend; update
8. Collect & consolidate internal customers’ feedback about supplier performance regularly & First escalation level for supplier crisis management.
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Sales Support Manager
Drive the yearly platforming exercise and the database maintenance.
Define and lead a pipe and customer visits review process (weekly), to be adopted by managers and the sales teams + structure a repetitive (monthly) tracking of the Secure To Mature KPIs.
Consolidate and maintain the level of awareness on customer coverage and bFO processes through continuous training. (Reminder sessions, bFO tips, new comers on-boarding
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Utilities Segment Director
Mission & Purpose
•Lead the segment business regionally
•Partner with segment president and zone leadership around segment growth opportunities
•Drive regional business performance – Deliver on profitable growth targets
•Be the face to the segment customers
•Be part of the zone leadership team building strong relationship and collaboration
•Build and promote the segment growth strategy & mobilize the stakeholders
•Lead the segment community: KAMs, Country V1s, key V2s, Solution Architects
Deliverables and Responsibilities
•Boost C-level engagement, demonstrate credibility & maximize share of wallet
•Bring specific segment thought leadership & highlight growth opportunities
•Take part in local segment associations and promote our value propositions
•Coordinate key projects (in particular cross BU and/or cross Zones projects)
•Engage and mobilize key internal stakeholders
•Identify targeted accounts and secure stable and competent resources (via handshake process)
•Implement account plans and tactical plans for strategic and targeted accounts
•Identify and develop the key channels to market across the complete segment
•Build the event/communication cadence to coordinate within the Business Units, Countries and Segments
•Lead regional KAMs and country V1s: visit customers with them,
•Develop Segment Regional talent – Lead and manage the people, growing talents to ensure we have right level of competencies and expertise to meet business ambitions.
•Be the ambassador of the segment value proposition, promoting and developing local capabilities
Qualifications
Profil
•Successful management experience in Segment Sales
•Excellent written and oral communication skills, and superior analytical skills
•Strong people management capabilities
•Accustomed to fast-changing, complex and ambiguous matrixed environment
•Structured, organized individual who is capable of successfully handling multiple tasks
•Capability to build trust and influence across a complex matrix environment
•Business Developer – Proven track record segment sales
•Segment Expert – At least five years or more of segment sales management
•Team Player – Passionate and dynamic professional with the energy and ability to obtain alignment and work effectively across teams and functions
•Team Builder – Good People management experience with a coaching and collaborative team-oriented leadership style
•Role Model – Demonstrates strong personal leadership in line with Schneider Electric values : Passion, Openness, Straightforward, Effective and Challenging
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Project Manager Execution
Mission :
Pour chaque projet, le PM gère l’exécution de la réception de la commande jusqu’à la clôture du projet dans la période impartie. Il doit rigoureusement se conformer à la procédure d’exécution du projet (OFP, Order Fulfilment Process).
Gérer les projets des clients ou les programmes pour répondre à ces 3 principaux objectifs:
-1 Satisfaction du client et rentabilité du projet
-2 Réussite de l’exécution du projet: atteinte des objectifs, conformité avec les spécifications et le calendrier
-3 Contrôle et suivi efficients du projet, incluants une gestion des risques appropriée
Organiser le projet, suivre les procédures, évaluer et gérer les risques, identifier et mettre en place les actions correctives.
Gérer la relation avec le client, les fournisseurs et toutes les parties prenantes du projet (Pays Schneider, forces de vente) et l’Execution Center.
Responsabilités clés / Activités
- Team Building Projet
- Lancement du projet
- Gestion de l’exécution du projet
- Budget et rentabilité du projet
- Gestion des risques
- Facturation et créances
- Gestion de la qualité
- Relation client
- Respect des délais
- Reporting
- Mesure de la performance (KPI)
Qualifications
Ingénieur en Génie Electrique ou Génie Industrielle (Gestion de projet)
Qualifications : Minimum 5 années d’expérience en Gestion de Projets dans les segments Miniers et Régies d’électricité
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Senior Business Development Manager
Mission & Purpose
- Regional role to lead the Segment business and execute global strategy
- Lead deployment of Segment expertise regionally
- Drive profitable growth and increasing market share
- Leads Regional KAMs and Solution Architects to drive profitable growth with the Strategic Accounts and targeted accounts
Deliverables and Responsibilities
- Drive regional business performance – Deliver on profitable growth targets for the segment.
- Working closely with the Global Segment President to align the global value proposition for the strategic segment to align with local market trends and meet local customer demands
- Deploy Regional Segment expertise – ensure we become a true solution advisor/provider to our key customers in the segment and achieve superior customer satisfaction
- Deploy marketing plan within the region
- Deliver a signature experience to the customer to ensure a high touch relationship, differentiated solutions, expert services and exceptional project delivery.
- Develop Segment Regional talent – Lead and manage the people, growing talents to ensure we have right level of competencies and expertise to meet business ambitions. Development and implementation of a high-performance culture.
- Obtain alignment and build organizational capability – Develop relationships across BUs and countries that ensure collaboration and alignment to deliver on Segment ambitions
Performance Indicators
Order Intake for Regional Segment and Strategic Accounts
Customer Satisfaction
Profitability
Coverage of targeted accounts & Quality of account plans
Quality of Talent in critical roles
Success Profile
- Successful management experience in Segment Sales
- Excellent written and oral communication skills, and superior analytical skills
- Strong people management capabilities
- Accustomed to fast-changing, complex and ambiguous environment
- Structured, organized individual who is capable of successfully handling multiple tasks
- Business Developer – Proven track record segment sales
- Segment Expert – At least five years or more of segment sales management
- Team Player – Passionate and dynamic professional with the energy and ability to obtain alignment and work effectively across teams and functions
- Team Builder – Good People management experience with a coaching and collaborative team-oriented leadership style
- Role Model – Demonstrates strong personal leadership in line with Schneider Electric values : Passion, Openness, Straightforward, Effective and Challenging
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Finance Project Controller
We are recruiting a Project Controller based in Morocco or Abidjan, Ivory Coast.
Main role and responsibilities:
- Oversee, identify plan deviations and recommend resolutions to project manager
- Monitor performance and determine if project is progressing according to budget and in line with forecasted cash flows
- Prepare forecast and communicates and escalates project forecast variances and/or project anomalies in a timely manner
- Act as ERP system key user
- Review project activities and ensure compliance with standards and the Company’s financial policies and procedures to include revenue recognition policies and project set up rules
- Ensure financial information accuracy between project reporting and entity financials
- Optimize the project cash flow, with monthly reconciliation of billed/unbilled vs. revenue
- Perform ad hoc reporting to analyze financial trends and support decision making
- Work on special projects to support zone finance team on continuous improvement projects
Qualifications
The candidate should have a degree in Accounting, Finance, or Economics and a minimum of 4 years experience as Project Controller in the Automation or similar industry as well as working knowledge in SAP and Microsoft office.
Required Competencies
- Excellent oral and written communication skills
- Demonstrated ability to effectively interact with others and work independently
- Strong team player
- Ability to discern from a macro view to detailed actions
- Comfortable challenging status quo
- Ability to multitask and meet challenging deadlines
- Thorough understanding of systems and commercial processes
- Possess forward thinking perspective
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Interships in Schneider
Nous recherchons plusieurs stagiaires dans les domaines suivants:
- Un stagiaire Marketing
- Un Stagiaire HSE
- Des Stagiaire Projets
- Un stagiaire IT
- Un stagiaire RH
- Profil : Etudiant en école de commerce / Ecole d’ingénieur
- Disponibilité : Immédiate
- Durée du stage : à partir de 3 mois
- Emplacement : Siège de SEM
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