Visa Sponsorship: Social Media Content Analyst (Turkish / Arabic with French)
**Candidates have to be fluent in Turkish OR both Arabic and French.**
Responsibilities:
Resolving inquiries via ticketing system empathetically, accurately and on time
Investigating and resolving reported issues such as requests for account support or potentially abusive content
Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
Becoming and remain knowledgeable about client’s products and community standards
Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
Identifying inefficiencies in workflows and suggest solutions
Recognising trends and patterns and escalating issues outside the company policy to the global team
Skills & Competences:
Strong personal resilience with the ability to operate in a pressured and fast paced environment
Strong interpersonal skills, verbal, and written communication skills and most importantly empathy
High adaptability and positive approach to challenges.
Ability to make decisions, prioritise, solve problems and work as part of a team
Effective Time management & Prioritisation skills
Ability to consistently hit KPIs on time
Language Skills: *
Fluent near-native level (C1-C2) of market language in oral and written communication, with in depth understanding of culture and social trends in the region
Advanced level of English (B2- C1)
*If you are not sure about your level of language, we can offer you an assessment.
Contract: Full-time, permanent with Covalen
Compensation:
27,000 euros per year (30,200 OTE with the salary increment for the night shift)
Free meal (lunch or dinner) on site
Private healthcare
Pension contribution
25 days of annual leave
Extensive Training and access to CPL’s Wellness Programme
Tax Saver and Bike-to-Work Scheme
Working hours: Evening shift (6pm – 2am). There are no rotations! Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job – work from home is not an option. Employees are classified as essential workers.
IMPORTANT:
Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
Why to apply?
Chance to work within multicultural and diverse team
Great internal opportunities for career progression – employees with good performance can become quality auditors, quality analysts & team leads
No shift rotations – fixed working schedule
Meals on-site & private healthcare
No previous experience required – full training is provided!
